About Us
Ⅰ. Core Principles
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Transparent Pricing
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Product prices are determined by the information displayed on the product and checkout pages.
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We aim for clear cost breakdowns to avoid potential misunderstandings.
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Practical Aesthetics: We consider both the appearance and functionality in the selection and design of our products, ensuring they are suitable for everyday use.
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Convenient Shopping Experience: Clear product categories and an intuitive layout help customers quickly find the right items.
Ⅱ. Pricing and Shipping Information
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Product prices are confirmed at checkout.
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Shipping and Delivery
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Partners: DHL, FedEx, UPS, with full tracking provided.
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Large furniture items undergo stability testing and are securely packed.
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Prices and Taxes: DDP (Delivered Duty Paid) pricing, with Australian Service Tax (10%) and customs duties included, no additional fees.
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Delivery times may vary due to logistics, weather, or other factors outside our control.
Ⅲ. Customer Rights
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Customers may request returns, refunds, or exchanges in accordance with platform policies and Australian consumer law, if eligible.
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If issues arise with a product during use, reasonable after-sales solutions will be provided based on the situation.
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Customer support is available during business hours, with response times varying by query type.
Ⅳ. Privacy and Data Protection
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The site uses encryption technologies (TLS/SSL) to ensure secure data transmission.
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The collection and use of personal information comply with the 1988 Privacy Act and the Australian Privacy Principles (APPs).
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Information is primarily used for order processing, customer support, and platform operations.
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For more details, please refer to our Cookie Policy and Privacy Policy.
Ⅴ. Contact Information
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Address: 219 KING FARMS LOOP, BRIGHTON, TN, 38011
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Phone: +1(352) 601-4468
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Email: mail@eliteroomz.com
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Service Hours: Mon-Fri, 9 AM to 6 PM (Australia/Sydney Time, AEST/AEDT)