About Us

Ⅰ. Core Principles

Transparent Pricing
- Product prices are determined by the information displayed on the product and checkout pages.
- We aim for clear cost breakdowns to avoid potential misunderstandings.
Practical Aesthetics: We consider both the appearance and functionality in the selection and design of our products, ensuring they are suitable for everyday use.
Convenient Shopping Experience: Clear product categories and an intuitive layout help customers quickly find the right items.

Ⅱ. Pricing and Shipping Information

Product prices are confirmed at checkout.
Shipping and Delivery
- Partners: DHL, FedEx, UPS, with full tracking provided.
- Large furniture items undergo stability testing and are securely packed.
Prices and Taxes: DDP (Delivered Duty Paid) pricing, with Australian Service Tax (10%) and customs duties included, no additional fees.
Delivery times may vary due to logistics, weather, or other factors outside our control.

Ⅲ. Customer Rights

Customers may request returns, refunds, or exchanges in accordance with platform policies and Australian consumer law, if eligible.
If issues arise with a product during use, reasonable after-sales solutions will be provided based on the situation.
Customer support is available during business hours, with response times varying by query type.

Ⅳ. Privacy and Data Protection

The site uses encryption technologies (TLS/SSL) to ensure secure data transmission.
The collection and use of personal information comply with the 1988 Privacy Act and the Australian Privacy Principles (APPs).
Information is primarily used for order processing, customer support, and platform operations.
For more details, please refer to our Cookie Policy and Privacy Policy.

Ⅴ. Contact Information

Cart