Service Policy

Ⅰ. Terms of Service Overview

Welcome to our platform (referred to as “platform,” “we,” or “our”).

By accessing, registering an account, placing an order, or otherwise using this platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

If you disagree with any part of these terms, please refrain from using the platform.

Ⅱ. Scope of Service

Our platform currently provides services to users within Australia, including metropolitan areas, most regions, and some island areas, depending on logistical circumstances.

We may adjust the scope of our services periodically due to operational or compliance reasons.

If your area is not supported, related orders may not be processed.

Ⅲ. Account Registration and Security

When registering an account or placing an order, you must provide accurate, complete, and up-to-date information.

You are responsible for protecting your account information and login credentials.

Any risks arising from your actions (e.g., information leakage or device loss) will be your responsibility.

In the event of service interruptions due to system maintenance, technical issues, natural disasters, or other uncontrollable factors, we will take reasonable measures to restore service but will not be liable for indirect impacts resulting from such disruptions.

Ⅳ. Privacy and Data Protection

We may collect information such as your name, contact details, shipping address, order information, payment identifiers, and browsing history.

This information is primarily used for order processing, shipping, after-sales support, platform operations, and legally required notifications.

Personal information is handled according to the Privacy Act 1988 and the Australian Privacy Principles (APP).

We may use cookies and similar technologies to improve user experience and platform functionality, which you can manage through your browser settings.

This platform is not intended for users under the age of 18. If such information is discovered, we will take appropriate measures to handle it.

For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and pricing.

However, due to production batch or manufacturing differences, color, size, or packaging may slightly vary, which is not considered a defect.

Ⅵ. Pricing, Taxes, and Additional Fees

All prices include Australian Value Added Tax (VAT) and customs duties.

We operate on a Delivered Duty Paid (DDP) basis, with all fees included in the price, meaning no additional payments are required upon delivery.

Any import fees, shipping costs, or other additional charges will be clearly stated on the order page.

Ⅶ. Orders and Payments

Once payment is completed, your order will enter the processing and shipping stages.

Accepted payment methods include Visa and MasterCard.

Payment transactions are processed using encryption technology to reduce security risks.

In reasonable circumstances, such as suspected errors or unusual activity, we reserve the right to refuse or cancel an order.

Ⅷ. Shipping and Delivery

Shipping methods, times, and costs will vary depending on the order details and shipping address.

Actual delivery times may be affected by factors such as the carrier, weather conditions, traffic, or other circumstances beyond our control.

Any additional fees due to incorrect shipping information provided by the customer will be borne by the customer.

For more details, please refer to our Shipping Policy.

Ⅸ. Order Cancellation, Returns, and Exchanges

You may request to cancel an order before it is processed or shipped.

Once an order has been shipped, it cannot be canceled, but you can request a return after receiving the product.

Refunds will be processed within 3 business days and will take approximately 10–15 business days to reach your account.

For more details, please refer to our Order Cancellation Policy and Return, Refund, and Exchange Policy.

Ⅹ. Acceptable Use

You agree to use the platform solely for lawful and legitimate purposes.

Engaging in fraudulent activities, infringing third-party rights, or disrupting platform operations is prohibited.

If your actions cause loss or damage to the platform or third parties, you will bear the consequences.

Ⅺ. Intellectual Property and Liability Limitation

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized copying, distribution, or commercial use of these materials constitutes infringement.

To the extent permitted by law, we are reasonably liable for losses or damages caused by factors beyond our control.

These terms are governed by Australian law.

In case of disputes, both parties should first attempt to resolve them through good-faith negotiations.

If the matter cannot be resolved, it can be submitted to the courts with jurisdiction in Australia.

Ⅻ. Contact Information

• Address: 219 KING FARMS LOOP, BRIGHTON, TN, 38011

• Phone: +1(352) 601-4468

• Email: mail@eliteroomz.com

• Service Hours: Mon-Fri, 9 AM to 6 PM (Australia/Sydney Time, AEST/AEDT)

ⅩⅢ. Policy Updates

We may update these Terms of Service from time to time to reflect legal, operational, or technological changes.

Updated terms will be published on the platform, and continued use of the platform will indicate your acceptance of the revised terms.