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Order Cancellation Policy

Ⅰ. Order Cancellation Policy Overview

Thank you for shopping with us.

To ensure your order is processed efficiently and accurately, please review the following cancellation policy before confirming your purchase.

This policy applies to orders within Australia.

Ⅱ. Cancelable Situations

You can request to cancel your order under the following conditions:

  • Within 72 hours of payment, provided the order has not been shipped.

  • Once the order enters the logistics process, it is considered shipped and cannot be canceled.

  • Orders can only be canceled if they have not been processed or shipped.

Ⅲ. Non-Cancelable Situations

Orders typically cannot be canceled in the following cases:

  • If the order has been shipped or handed over to the carrier.

  • If delivery fails due to incorrect shipping or other critical details provided by the customer.

If your order has already shipped, you can still request after-sales support under our Return, Refund, and Exchange Policy after receiving the goods.

Ⅳ. How to Submit a Cancellation Request

To cancel an order, please contact our customer support team via one of the following methods:

When submitting a cancellation request, please provide the following details:

  • Order number

  • Proof of payment (such as a screenshot or receipt)

  • A brief reason for cancellation

Ⅴ. Review and Refund Process

We will review your cancellation request within 3 business days of receiving the complete information and notify you of the result via email.

Refunds are generally applicable to orders that have not been shipped, or in rare cases, if the goods have been successfully intercepted or returned.

Once approved, refunds will be processed back to the original payment method (e.g., Visa or Mastercard).

The time for processing and funds to be credited may vary based on your bank or payment provider.

If you do not receive the refund within a reasonable period, please contact our customer support team for further assistance.

Ⅵ. Data Protection and Privacy

Any personal information collected during the cancellation process will be handled in accordance with Australian privacy laws, including:

  • The Privacy Act of 1988

  • Australian Privacy Principles (APPs)

This information is only used for order cancellation and after-sales management.

If you wish to access, correct, or delete your personal data, please contact our customer support team.

Ⅶ. Contact Information

  • Address: 219 KING FARMS LOOP, BRIGHTON, TN, 38011

  • Phone: +1(352) 601-4468

  • Email: mail@eliteroomz.com

  • Service Hours: Mon-Fri, 9 AM to 6 PM (Australia/Sydney Time, AEST/AEDT)

We process order cancellation requests in accordance with applicable Australian laws and this policy, ensuring fair and reasonable practices while continuously improving the overall customer experience.