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Payment Methods

Ⅰ. Payment Methods and Process

To ensure Australian customers can complete payments safely and conveniently, the following outlines the available payment methods, payment process, and key considerations.

Please review this information before placing an order.

Ⅱ. Available Payment Methods

  • Visa

  • Mastercard

Orders will be processed based on the amount displayed on the checkout page.

Currently, payment by cash on delivery, bank transfer, or cryptocurrency is not supported.

Ⅲ. Payment Security

To mitigate payment risks, reasonable measures are taken, including but not limited to:

  • TLS/SSL encryption technology to secure data transmission.

  • Payment processing via third-party gateways that meet recognized industry security standards.

  • The platform does not store full card numbers, expiry dates, or CVV codes.

Despite these measures, online payments inherently carry some level of risk.

Ⅳ. Pricing and Fee Transparency

  • All prices include Australian Goods and Services Tax (GST), customs duties, and clearing fees (DDP delivery).

  • Product prices, applicable taxes, and shipping costs are displayed at checkout.

  • The amount paid is the final total, with no additional charges at delivery.

Ⅴ. Payment Process

  • Verify your selected items, delivery address, and total order amount.

  • Choose your payment method (Visa or Mastercard).

  • Enter required payment details (card number, expiry date, cardholder name).

  • Submit and confirm the payment request.

  • After payment is completed, you will receive an order confirmation.

If payment fails, try using a different card or contact customer support for assistance.

Ⅵ. Refund Information

  • Refunds, once approved, will be issued to the original payment method.

  • The card used for the refund must remain valid.

  • Refund processing and fund availability times may vary based on your bank or payment provider.

  • If you do not receive your refund within a reasonable time frame, please contact your issuing bank or reach out to our after-sales support team for further assistance.

Ⅶ. Contact Information

  • Address: 219 KING FARMS LOOP, BRIGHTON, TN, 38011

  • Phone: +1(352) 601-4468

  • Email: mail@eliteroomz.com

  • Service Hours: Mon-Fri, 9 AM to 6 PM (Australia/Sydney Time, AEST/AEDT)