Return, Refund, and Exchange Policy

Ⅰ. After-Sales Service Overview

Thank you for choosing us. We are committed to providing clear, reasonable, and transparent after-sales processes for our Australian customers.

Please carefully review this policy before submitting any return, refund, or exchange requests.

Ⅱ. Return and Exchange Period

As per the Australian Consumer Law (ACL), you are entitled to request a return, refund, or exchange within 14 days of receiving the product.

Requests for returns, refunds, or exchanges must be submitted within 14 days of receiving the item.

Late applications will not be accepted.

Ⅲ. Conditions for Acceptance

Appearance defects: Visible wear or damage
Quality defects: Missing accessories or damaged original packaging
Odor or discoloration: Abnormal odor or significant color variation
Improper handling: Damage during transportation, assembly, or storage
Product modifications: Permanent changes or customizations made to the product
Incorrect item: The item received does not match what was ordered
No reason return: Customers may return products without providing a specific reason

Ⅳ. Return Request Process

To apply for a return or exchange, please contact our after-sales support team and provide the following information:

Approval and Return Instructions

Once approved, we will send you a link to download a prepaid return label (PDF) and logistics instructions.
After receiving the instructions, ensure that the product is securely packed, print the return label, and affix it to the package.
The prepaid return label (PDF) is valid for 7 calendar days, and the return must be handed over to the designated carrier within that period.

Ⅴ. Return Conditions and Fees

Returns within 14 days will have the shipping and handling costs covered by the platform.

Ⅵ. Refund and Exchange Process

Exchange: Upon receiving and confirming the product condition, a new item will be dispatched immediately, and a tracking number will be provided.
Refund:
- After receiving and verifying the product, a full refund will be processed via the original payment method (Visa, MasterCard).
- The expected processing time for refunds is 10–15 business days.
- If you do not receive the refund within the expected time, please contact us with proof.

Ⅶ. Contact Information

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