Ⅰ. Privacy Policy Overview
Thank you for using our website and related services.
We respect your privacy and are committed to handling your personal information in a manner that is reasonable, transparent, and in accordance with applicable Australian privacy laws and industry standards.
By accessing or using this website (including via mobile devices), you acknowledge that you have read and understood this Privacy Policy.
Ⅱ. Scope of this Policy
This Privacy Policy applies to all interactions between you and this website, including but not limited to:
-
Browsing, searching, and using website content
-
Placing orders, making payments, shipping, and after-sales services
-
Contacting customer support or submitting inquiries
-
Handling returns, refunds, exchanges, and disputes
Important Note:
-
-
This website is only available for users aged 18 and above.
-
We do not knowingly collect personal information from minors.
- If such information is discovered, we will take reasonable measures to delete or anonymize it.
-
Ⅲ. Types of Information We Collect
We collect personal information only when necessary, which may include:
-
Information you provide directly:
-
Name
-
Phone number
-
Email address
-
Shipping and billing addresses
-
Order and transaction records
-
Payment identifiers (excluding full card numbers)
-
-
Information collected automatically:
-
IP address
-
Device type, browser type, and operating system
-
Access times and browsing activity
-
Cookies and local storage preferences (where consent is required)
-
We do not intentionally collect sensitive personal information unrelated to providing services.
Ⅳ. Purpose of Using Personal Information
We may use your personal information for the following purposes:
-
Processing orders, payments, shipments, and after-sales support
-
Sending notifications related to orders or services
-
Enhancing website functionality, performance, and user experience
-
Complying with applicable legal, tax, or regulatory obligations
-
Preventing fraud, abuse, or other illegal activities
We will not use your personal information for marketing purposes unless you have explicitly consented.
Ⅴ. Cookies and Similar Technologies
To the extent permitted by law, we may use cookies and similar technologies to:
-
Maintain essential website functions
-
Remember language, region, or display preferences
-
Ensure consistency of shopping cart and checkout processes
You can manage or withdraw cookie permissions through your browser settings.
Disabling non-essential cookies typically will not affect core website functionality but may limit some personalized features.
For more details, please refer to our Cookie Policy.
Ⅵ. Data Security Measures
We implement reasonable technical and organizational measures to mitigate the risk of unauthorized access, disclosure, or misuse of personal information, including:
-
Encrypted data transmission
-
Access control and the principle of least privilege
-
System security monitoring and maintenance
-
Employee privacy and data protection training
Ⅶ. Data Sharing and Third-Party Services
In providing services, we may share limited personal information with third parties, such as:
-
Payment service providers
-
Logistics and delivery partners
-
Technology, order management, or customer support service providers
These third parties are only permitted to use personal information for specific purposes and are required to implement reasonable security measures.
We do not sell personal information to unrelated third parties.
Ⅷ. Cross-Border Data Processing
In some cases, personal information may be stored or processed outside of Australia.
In such cases, we will take reasonable steps to ensure that the information continues to be protected according to applicable privacy laws and security standards.
Ⅸ. Data Retention
In accordance with legal or business requirements, information related to orders, transactions, and accounting may be retained for a reasonable period.
When personal information is no longer required for its original purpose, it will be deleted or anonymized wherever possible, unless required by law to retain it.
Ⅹ. Data Security Incidents
If an event occurs that may affect the security of personal information, we will assess the situation and take reasonable measures to respond.
Affected parties will be notified where required by law or as appropriate.
Ⅺ. Your Rights
Under applicable Australian privacy law, you have the following rights:
-
Request access to your personal information held by us
-
Request correction of inaccurate or incomplete information
-
Request deletion or restriction of personal information where applicable
To exercise these rights, please contact us using the details below.
We will respond within business hours.
Ⅻ. Information About Minors
This website is not intended for individuals under the age of 18.
If we discover that personal information from minors has been collected, we will take reasonable measures to handle it appropriately.
ⅩⅢ. Contact Information
-
Address: 219 KING FARMS LOOP, BRIGHTON, TN, 38011
-
Phone: +1(352) 601-4468
-
Email: mail@eliteroomz.com
-
Service Hours: Mon-Fri, 9 AM to 6 PM (Australia/Sydney Time, AEST/AEDT)
ⅩⅣ. Policy Updates
This Privacy Policy is effective from the date of publication.
We may update this policy at any time due to legal, operational, or technical changes.
Updates will be posted on this page or communicated to you through other reasonable means.
We recommend that you review this policy periodically.