Shipping Policy

Ⅰ. Shipping Policy Overview

Thank you for choosing to shop with us.

To ensure a clear and transparent shipping process, please read the following shipping policy before placing an order.

This policy applies to orders within Australia.

Ⅱ. Coverage Area

Currently, we only ship within Australia, including but not limited to:

• All states and territories of Australia

• Metropolitan areas and most regional areas

The following areas may not be accessible or may require further confirmation:

• Remote or hard-to-reach locations (e.g., parts of Western Australia, Northern Territory, or remote postal codes)

If you're unsure whether your address is within the serviceable area, please contact our customer support team before placing your order.

Ⅲ. Shipping Costs and Pricing

• Free shipping is available for orders with a total amount of 135.00 AUD or more.

• A flat shipping fee of 8.00 AUD for orders under 135.00 AUD

All product prices include the Australian Goods and Services Tax (GST) at 10%.

We operate on a Delivered Duty Paid (DDP) basis.

The amount shown on the website is the final payable amount, with no hidden fees.

Ⅳ. Order Processing and Delivery Time

• Order Processing Time:

  • Orders paid before 6:00 PM (Australian Eastern Standard Time) will begin processing on the same day.

  • Orders paid after 6:00 PM will have processing deferred to the next business day.

  • Orders placed during weekends or holidays will automatically be processed on the next business day.

• Shipping Time: Orders are dispatched within 3 business days after processing.

• Estimated Delivery Time: 6-14 business days, depending on customs clearance, weather, and transport conditions.

• Shipping Carriers:

  • DHL, FedEx, and UPS handle all deliveries, with online tracking available.

  • Any delivery delays will be communicated via email.

Ⅴ. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing:

• Your order number

• Carrier name

• Tracking link

You can use the tracking link to monitor the shipping status and estimated delivery date.

Ⅵ. Delivery Issues and Damaged Items

Please inspect the package immediately upon receipt.

If any of the following issues arise, please take clear photos and contact our customer support team within 48 hours:

• Lost or misdelivered packages

• Severely damaged packaging

• Damaged or defective items

We will assess the situation and, depending on the review, provide either a replacement or a refund.

Any return or additional costs due to incorrect shipping details or contact information provided by the customer will be the responsibility of the customer.

Ⅶ. Order Changes and Cancellations

• Before Shipping: Within 72 hours of placing your order, you can contact customer support to change the delivery details or cancel your order.

• After Shipping: Once an order has been shipped, it cannot be modified or canceled.

Please refer to our Return, Refund, and Exchange Policy for available after-sales options.

Ⅷ. Contact Information

• Address: 219 KING FARMS LOOP, BRIGHTON, TN, 38011

• Phone: +1(352) 601-4468

• Email: mail@eliteroomz.com

• Service Hours: Mon-Fri, 9 AM to 6 PM (Australia/Sydney Time, AEST/AEDT)